Your neighbourhood

As part of our commitment to providing great services, we're changing the way we look after our neighbourhoods. We've pledged a £1 million investment to improve what we offer. We want to make a real difference to our customers and provide a more localised, on the doorstep service.

We've listened to feedback from customers and colleagues and have launched a new and improved Neighbourhood service. The Neighbourhood Coordinators are able to give you a local 'on the doorstep' service. The team will work across all of our properties apart from our Independent Living Schemes.

What will Neighbourhood Coordinators do?
The Neighbourhood Coordinators will be mobile and spend 70% of their day in your neighbourhood.

They will:
- Be visible wearing purple uniforms
- Carry our estate inspections
- Report communal repairs
- Work with customers to keep communal areas clean and clear
- Monitor cleaning and grounds maintenance contractors
- Carry out new customer sign-ups and the first year visits
- Help set up local resident's groups
- Holding regular local surgeries
What Neighbourhood Coordinators don't do
The purpose of the Neighbourhood Coordinator service is to be local and accessible on your doorstep. This means that you cannot contact the Neighbourhood Coordinators by phone or email. If you want to report anything, like some rubbish, you can do this using the My PA app, online or by phone to our Customer Contact Centre on 0300 123 2221

What they don't do:
- Don't deal with individual repairs
- Antisocial behaviour
- Housing moves
- Home budgets
If you report an issue the Neighbourhood Coordinator will let you know that they have picked this up either in person or by putting a card through your door.

How do I know what Neighbourhood I am in?

We are currently working on our new neighbourhood search finder tool, this will allow you to gain quick access to your dedicated Neighbourhood page but in the meantime, please click on the button below where you will find out who your Neighbourhood Coordinator is for your area.