Executive Director of Operations (Midlands and London)
Patrick has worked in a number of different roles for Asra for 11 years and previous to this for Family First a small housing provider in Nottingham that joined the group in 2006. He is responsible for all the customer facing services, housing management, assets, customer contact centre, lettings and income for the North region.
Some of the key pieces of work at present are for 95% of customers to have their enquiries resolved first time a target that we are currently exceeding , to launch our digital platform for residents and to embed the new operating model that came in to place in April 2016.
I see PA Housing as a real opportunity to develop a new exciting market leader in the housing sector and I am looking forward to the challenges and opportunities that lay ahead.
In his spare time, Patrick is a keen golfer, with an aim of being a single handicap golfer in the next 3 years, and part time cricketer and an avid Leeds United and Yorkshire cricket fan.