Working at PA Housing
We have more than 600 employees in a huge range of roles. Our key locations are Leicester, London and Walton on Thames, but we have a number of smaller satellite offices and schemes across the Midlands, London, Home Counties and the South East.
What's it like working here?
To provide our high standards of customer service we need happy and committed colleagues. We know our success depends on skilled and enthusiastic staff, so we do all we can to support them.
Our workforce is extremely diverse and we pride ourselves on recognising and respecting that diversity. We encourage a culture of opportunity and learning where everyone can fulfill their potential.
But don’t take our word for it. Read what our colleagues say:
Customer Services Manager
May 2014 - present
I have worked for PA Housing since May 2014. I started as the Housing Coordinator for the Customer Services Department, moving in to the Complaints and Operational Support Manager in March 2015, and finally moving in to my current role as the Customer Services Manager in August 2017. I am passionate about technology and our people, bringing new and exciting technology in to the business and building a forward thinking and tech smart environment for the good of our Customers and colleagues.
The Customer Services Team is a vibrant and hard-working Department that looks after and cares about our people and customers, I love working here! PA Housing has taught me a huge amount about Housing management and specifically about running a Customer Services Department, enabling me to be the future leader that I would like to be.
Communications & Marketing Manager
May 2007 - present
I have worked for PA Housing for more than 10 years and was actually the first ever Graduate Trainee employed by the business, originally working in the Development Team. Since then I have had opportunities in a number of housing management roles which allowed me to use my strong background in customer service to the full. Thanks to support from the business I underwent an internal management training programme to assist in developing my career and becoming a future leader.
After a short career break in 2013 to travel the world, I came back to the company with a new focus and for the past few years have led our Communications & Marketing Team. I'm now helping to change the way PA Housing thinks about communications, be it improving our website to ensure it’s truly customer focused and unique, to producing our customer magazine or running a digital marketing campaign. I'm grateful that my talent has been nurtured and grown in-house, which shows the company's long-term commitment to employees.
Junior HR Officer
August 2014 - present
I started my first professional role at PA Housing as an HR Administrative Assistant and I've now worked for the Company for more than 3 years. Since starting , I have been exposed to a number of different opportunities, cases and experiences, and with the support of my managers and colleagues, I've achieved a Level 5 Diploma in Human Resource Management.
I've gone on to become a Junior HR Officer, and I am continuing to develop in the field so I can progress within the team. I am extremely grateful for all of the opportunities I have been offered, and all of the support I have had both personally and professionally, that have helped me to progress so far. As an employer that encourages learning and development, I enjoy working for PA Housing and the challenges I am met with that allow me to advance my career.
Tenancy Solutions Team Manager
September 2003 - present
When I joined PA Housing I started as a housing assistant on a 6 month contract to cover maternity leave. I had never worked in housing before and I thought the job sounded interesting. I never thought for one moment I would still be here almost 15 years later, managing my own team.
I have always worked in front line, becoming housing officer and later specialising in Income Recovery. In 2009 I was promoted to my first managerial role: Senior Estate Officer, managing the Customer Advisors. My small patch in Walton on Thames had the highest antisocial behaviour levels but, with intensive partnership working, earned commendation by achieving the lowest crime rate in Elmbridge.
In 2016 I became Tenancy Solutions Manager - my favourite role. I have found my niche. I love managing ASB, my team and I also support the most vulnerable of our customers. I have been encouraged to progress my career and given the opportunity to learn and develop. I completed my CIH Level 4 in 2016, in 2017 my team won team of the year for making a significant difference in managing ASB. This has been a real highlight in my career and proof of how we have made a difference to so many people’s lives.
If you have any questions about what it’s like to work for us, please email firstname.lastname@example.org