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Annual Report to residents

The report shows our performance on customer services in 2020-21 and includes a welcome message from Kathleen Harris Leighton Chair of the Customer Committee. 

It’s been a strange, and sometimes challenging, year for many of us because of the Coronavirus pandemic. But, during some of the darker days, especially early on, the thing that resonated with me was the way that people came together to give support to those who were struggling, companionship to those who were lonely, and a voice to those who had none

Kathleen Harris-Leighton

Report Highlights

  • 300 new homes built 
  • £3.4m received in unclaimed benefits for our customers
  • 99 % of emergency repairs completed on time
  • 86 % of day-to-day repairs completed on time
  • 357 antisocial behaviour cases dealt with
  • £28.4m invested in our homes
  • 95,431 phone calls answered

Read the Annual Report

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