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Equality, Diversity and Inclusion

We're proud of our heritage as a BME organisation and our approach to inclusiveness for both our customers and colleagues; something which continues to gain us recognition within the sector for our approach to Equality, Diversity and Inclusion.

PA Housing is committed to promoting equality, diversity, inclusion, and a culture that actively values difference. We maintain over 23,000 homes in highly diverse communities and are determined to respect and provide for all our residents. We encourage the widest range of customers to become involved in shaping our services.

Although we began as a Black and Minority Ethnic organisation we have gone on to ensure that no-one is excluded from our homes or from employment with us for any unjustifiable reason. We continue to seek out new ways to promote inclusion. We challenge all kinds of stereotypes and discrimination, and we ensure our contractors demonstrate similar values.

PA Housing’s history includes being a pioneering and leading BME association some decades ago. PA Housing continues to weave inclusion into its everyday work, its staff and residents by continually striving to improve without becoming complacent. A key pioneering factor for PA Housing is that it invests in being exemplary in terms of inclusion but also is willing practically to support other housing providers and their diversity leads to the do the same."

Raj Patel; CEO of Housing Diversity Network

Equality, Diversity & Inclusion policy

Our extremely diverse workforce reflects the communities we serve and is protected by supportive employment policies and procedures. Our Equality, Diversity and Inclusion Policy was drawn up following consultation with customers and staff and goes far beyond the requirements of the Equality Act. It is monitored by our proactive staff Equality and Diversity advisory group.

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Equality, Diversity and Inclusion calendar

As members of the Housing Diversity Network (HDN), we plan many of our events around their annual equality and diversity calendar:

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Putting it into practice

In the last year we have undertaken numerous projects, worked with many equality organisations, and held events in-house and across our communities to raise awareness of inequality and to ensure inclusion for all.

  • We train employees in equality, diversity and inclusion best practice, with topics as varied as autism awareness, welfare and benefits advice, and deaf awareness.
  • Many staff are multi-lingual. We offer documents in more than 10 languages. Some staff use British Sign Language.
  • We take a zero tolerance approach to hate crime.
  • We support victims and survivors of domestic abuse, working with charities that run refuges. One of our schemes is a supported mother and children unit .
  • We hold social events in our housing schemes and our offices to mark cultural and religious festivals such as Eid and Diwali.
  • We have added extra preferred gender identities and titles to our customer relationship management system.
  • We took part in local Pride events and plan to attend more next year
  • We have adopted the NHF Commitment to Refer on homelessness.
  • We have signed the Make a Stand pledge to support people experiencing domestic abuse.
  • Mental health first aid training is now given to all line managers.

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