Paul joined PA Housing in 2021.
He is the Assistant Director of Customer Experience, working across the organisation to ensure that PA Housing brings the customer voice into the organisation and delivers high-quality services that our customers are satisfied with.
His teams include the Complaints, Customer Insight, Community Investment, and Resident Involvement teams.
Paul has experience working for local government, social housing organisations, and national charities.
Outside of PA, Paul is a writer for Call Centre Helper magazine and an avid Sunderland FC supporter.