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Coronavirus support

Latest update – 28 August 2020

Reintroducing routine repairs in Leicester

Due to the local lockdown and all of the restrictions, since 29 June we’ve only been able to offer an emergency repairs service to our customer living in the city. But, as the situation continues to ease, we pleased to be able to start to offer routine repairs again to all customers from 01 September.

Customers will be able to report their repairs by calling our Customer Contact Centre on 0300 123 2221 and through My PA again.

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We are contacting our customers to book in the routine repairs that were reported prior to the lockdown restrictions

Previous updates 


NHS Leicester has produced a collection of coronavirus information, relevant for local patients, including different languages, audio, easy-read and sign language:

Visit NHS Leicester

The health and safety of our colleagues is essential during the COVID-19 outbreak so we can continue to provide a service to our customers during these difficult times. 

We’ve carried out risk assessments in our offices so we can understand how our work can help minimise the the spread of COVID-19 and risk to people.  We have put measures in place to help us work safely and made adjustments to the ways we work, such as enabling people to work from home wherever possible.

View our risk assessments here:

View here 

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