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What does a Neighbourhood Coordinator do?

The Neighbourhood Coordinators are able to give you a local 'on the doorstep' service.  The team will work across all of our properties apart from our Independent Living Schemes.

The Neighbourhood Coordinators will be mobile and spend 70% of their day in your neighbourhood.

They will:

  • Be visible wearing purple uniforms
  • Carry our estate inspections
  • Report communal repairs
  • Work with customers to keep communal areas clean and clear
  • Monitor cleaning and grounds maintenance contractors
  • Carry out new customer sign-ups and the first-year visits
  • Help set up local resident's groups
  • Holding regular local surgeries 

Neighbourhood Inspections

We want our customers to love where they live and to be proud of their neighbourhood.

To deliver this we have put in place a set of neighbourhood standards to ensure that the areas that our customers share with their neighbours are clean, safe and well maintained. This includes play and recreational areas, car parks, shared areas inside blocks of flats, shared gardens and grassed areas.

We complete a rolling programme of neighbourhood inspections and will respond promptly to concerns and issues raised by our customers. In general, we will inspect properties primarily based on the number of storeys at the following frequencies:

Property Type         Frequency

6 Storey +                 Weekly

3 Storey +                 Monthly

2 Storey                    Quarterly

Houses                     Six Monthly

Monitoring our Performance

Customers are welcome to take part in our Neighbourhood Inspections.  We hold also regular Neighbourhood Surgeries where customers have the opportunity to feedback or raise any concerns regarding the performance of PA Housing or our contractors.

We value the feedback of our customers and have a Neighbourhood Champions scheme where we recruit customers to help us monitor our neighbourhoods on a voluntary basis. 

Customers provide regular feedback on the level and quality of service that they are receiving in their neighbourhood and advise us of any other issues affecting their local area.

During neighbourhood inspections we want customers and staff to assess the quality of their neighbourhood using the criteria which we have developed. We also ask customers to rate their own neighbourhood to determine where we need improve services in their area.

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