Your Neighbourhood Inspections
We want our residents to be proud of their neighbourhood, enjoy their surroundings, and love where they live.
That’s why we have a set of standards to ensure that the communal areas shared by residents are clean, safe and well maintained. These standards are graded Gold (excellent), Silver (satisfactory) or Bronze (acceptable).
These communal areas include:
- shared areas
- inside blocks of flats
- communal gardens
- grassed areas
- car parks
How often are inspections completed?
We complete a rolling programme of neighbourhood inspections and will respond promptly to concerns and issues raised by our residents. In general, we will inspect properties primarily based on the number of storeys at the following frequencies:
Property Type Frequency
6 Storey + Weekly
3 Storey + Monthly
2 Storey Quarterly
Houses Six Monthly
We complete a rolling programme of inspections and will respond to issues and concerns raised by our residents.
Our schemes which are six storeys or higher will be managed with a permanent zero-tolerance approach, meaning no belongings are allowed in communal areas under any circumstances. These blocks will be inspected weekly to ensure these rules are being complied with.
Click on the tabs below for more information about Neighbourhood Inspections:
Do you need to make a complaint?
If you receive poor service, then please tell us about it so we have the opportunity to put things right. We greatly appreciate your time and use any feedback as an opportunity to improve our services.