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Changes to provision of the London repairs service

2018 - October, Latest news

From 1 February 2019, Fortem Solutions Limited will provide a responsive repairs service to all of PA Housing’s properties in London and the Home Counties.

Fortem has been providing responsive repairs and voids services to PA Housing customers in Surrey and South West London since June 2014. Customer satisfaction with the Fortem service is an overall 95%, and 98% of responsive repairs are completed within the target date for completion. We’re keen to replicate this level of satisfaction for more of our customers.

Fortem’s service and contract will be managed from local offices based in Walton-on-Thames and Central London. You can find out more about Fortem by visiting their website:

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