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How are we doing?

2021 - August, Latest news

Our Resident involvement and Community Investment Impact Assessment reports on the activities we've undertaken over the past 12 months and the impact they have had your community.

Of course most of this work was completed during the COVID-19 lockdowns and restrictions which caused particular challenges both for PA
Housing and the communities we serve.

We responded to the challenge of the lockdown by reaching out to the most vulnerable residents, organising care packs and supporting local businesses to help us source and deliver the packs. We supported 1,443 residents with a pack or vouchers and made over 6,000 calls. We also provided advice to residents on services in their local area by publishing 34 Borough guides on our website.

Despite COVID-19 restrictions we have continued to provide community investment and resident involvement services and opportunities, even though many of them have looked quite different. This assessment outlines some of the things we have done, but more importantly it shows the impact it has had on our residents and communities. For some of our longer term projects and initiatives we are able to show this in terms of social value or value to the community. We are currently applying this to many more of our services and the next assessment for 2021/22 will be able to show this in more detail.

Read the report

We hope you find the assessment both interesting and enjoyable.


Rachael Smart
Assistant Director of Housing Services

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