We've published our Residents' Impact Report 2025 which showcases some of the work we've done stories directly from residents about the impact we can have when we work together.
Over the past 12 months, we have continued to rebuild the connection we have with residents and the trust you have in us. When I speak to you now, I’m pleased to see the changes we’re making are having an impact.
We still make mistakes and have service failures, but we recognise that and are doing something about it. It’s about reflecting on what’s gone well and owning what we need to do better in the future. We will never settle; we will be an organisation who continually aspire to be the best we can be.
I’m proud of what we’ve done over the past 12 months, over £10 million in previously unclaimed benefits for residents, over £600,000 distributed through our support fund, the most we’ve ever invested in your homes (£13 million more this year than last year), the most new homes we’ve ever built, more frontline colleagues in our neighbourhoods, and we’ve reimagined our communications to focus on the reader.
I want to provide warm, safe affordable homes and continue the work we’ve started to provide you with the services you deserve and a home you can be proud of.
We’re not perfect but working together with you, our residents, we can make a difference and we can have an impact.
Mike
Michael McDonagh
Chief Executive
Read the full report now
