We know that sometimes you just to need to speak with us, so give us a call if you can't find an answer to your query online.
Calls may be charged at the standard UK local call rate depending on your provider.
0300 123 2221
Our phone lines are open
Monday
8.00am - 6.00pm
Tuesday
8.00am - 6.00pm
Wednesday
8.00am - 6.00pm
Thursday
8.00am - 6.00pm
Friday
8.00am - 6.00pm
Saturday
8.00am - 12.00pm
Sunday
CLOSED
Busy times to call
Monday morning is always our busiest time on the phones as we support residents who may have had an issue over the weekend.
If your call can wait, we kindly ask that you try calling us at a different time.
In an emergency
Outside of these times, calls will be dealt with by Service 24 who provide a 24 hour, 365 day support function, including an out of hours service for our residents. They also answer calls received from residents who have pulled their emergency life line, as well as carry out 'safe and well' checks for residents who have opted in.
Their core services include:
- Telecare alarm monitoring
- Out of hours emergency repairs
- Daily customer checks to vulnerable residents
- Support calls and a 'listening ear' service
- Monitoring of our staff's lone worked devices
"I was truly impressed by their exceptional professionalism and the compassion, kindness and empathy they demonstrated during our conversations.
For PA Housing tenants in their twilight years, such as myself, who naturally feel vulnerable and who in fact are vulnerable, it’s particularly reassuring to know that someone is there at the other end of the telephone to ensure that we get help in an emergency if we need it."
- A PA resident who receives safe and well checks from Service 24
Why not try My PA instead?
You can make all your routine contacts with us electronically, at any time and from any internet-enabled device, and you won’t be tied to using our Customer Contact Centre through our award-wining customer portal.
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