Special Schemes
Many water companies run hardship schemes or fund independent charitable trusts to help you pay your bills.
Severn Trent Big Difference Scheme
The Big Difference Scheme can offer a reduction of water bills to any with a household income below £18,278. Households with child dependants may be eligible for an additional income allowance in excess of this amount.
Thames Water WaterHelp Scheme
If you live in a low-income household, you may be able to discount your bill through WaterHelp. If you qualify, the schemes currently offer a 50% discount on your whole bill. This amount may change in the future. They consider households earning below £16,480, or below £20,111 in London boroughs, to be on a low income.
Affinity Water Low Income Tariff
The low-income, fixed tariff is available to customers earning less than £16, 480 a year or claiming certain benefits, such as Universal Credit or Job Seeker's Allowance. You'll receive a fixed-price bill each year for your clean water if you are eligible. In 2022/23 your clean water bill will be capped at £107.20. To help keep your payments simple and affordable, you can also make smaller monthly payments throughout the year.
Anglian Water Assistance Fund
To find out if you're eligible for one of our tariffs and other ways we may be able to help, complete our Extra Care Assessment online or you can speak to our Extra Care Support team on 0800 169 3630.
Learn more
Cost of Living support
Help for households, including Cost Of Living and Disability Payments The Government is offering cost-of-living support to households and has launched a new central place to find out what support you can get today.
These support options are available every winter.
Winter Fuel Payment
If you were born on or before 25 September 1956, you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. includes your ‘pensioner cost of living payment’. This is between £150 and from £300. You’ll get this extra amount in winter 2023 to 2024.
Warm Home Discount
You could get £150 off your electricity bill for winter 2023 to 2024 under the Warm Home Discount Scheme if you either get the Guarantee Credit element of Pension Credit or are on a low income
Cold weather payments
£25 extra a week, if you’re getting certain benefits, is available during the winter when the temperature is zero or below for more than seven days.
