Making sure your home feels safe, warm, modern, and somewhere you’re proud to live, is important to us.
Each year we continue to invest so where you live remains in good condition by installing new kitchens, bathrooms, windows, doors, and heating systems as needed.
How do we decide what to do each year?
We survey our homes every 5 years to see if we need to carry out improvements in the future. Our surveyor assesses the condition of each room and also checks the external areas of your home – including the roof, windows, kitchen, bathroom and boiler - so the information we hold is up to date.
We also update other information we hold about your home including:
- Information you pass to us
- Information passed to us from the Repairs team
- Information passed to us from your Neighbourhood Coordinator
The team use this information to decide which homes are most in need of improvements.
What is a Home Survey?
We ask one of our surveyors to visit your home to complete the survey. It allows to check the condition of your home so we can decide when things like your kitchen or bathroom may need to be replaced in the future.
Depending on the outcome, your home will be placed on a list showing what year the improvements will be done.
How long will the survey take?
Not long at all, usually only 30 minutes. If you have any questions about your home, we may be with you for a little longer.
Do I need to be home, or can someone else be there instead?
No. As long as someone 18 or over is there to let us in and answer any questions, we can still come and visit.
Will I receive a copy of the report after the survey?
No. The results of the survey are used to update our systems. If your home needs some work, then our Planned Works team will get in touch to get started.
Do I need to do anything?
No. If your home is yet to have a survey, or it has been a long time since one was carried out, please don’t worry. We complete about 4,000 surveys a year so we'll be in touch to arrange yours when we are in your area. If your home has been identified on our programme for improvements this year, we'll send you a letter.
In the meantime, if there are any repairs needed to your home, please report these to us as normal.
How are we doing?
Between April 2023 - March 2024, we invested £15.5 million in our homes including new windows and doors, kitchens, bathrooms, heating systems, and insulation. 78% of our homes now meet energy efficiency rating of Band C as we aim to ensure all homes meet this standard by 2029.
13 roofs replaced
362 new kitchens fitted
206 new bathrooms fitted
5 lifts replaced
1,038 heating systems upgraded
28 homes retrofitted
186 homes got new windows and doors
612 lofts insulated
Thanks to everyone who worked on and installed my new kitchen. The work was carried out to a high standard and everyone was polite and friendly.
I got to choose what everything looked like, and I’m very pleased with my new kitchen and the whole process.
It’s a thumbs up from me!
In rent arrears?
Our policy says we can’t carry out kitchen and bathroom replacements if you are in rent arrears. If your account is overdue we can help you to get back on track.
We're here to help!
We can talk you through your options and help set up a payment plan that works for you – taking your circumstances into account. If you’ve set up a payment plan with us, you’ll need to have kept up payments for 6 months before we can start the improvements.
The best way to start clearing your account is to work with us to find a solution.
Find out more
