Unsanitary conditions

If you believe your neighbours are creating unsanitary conditions that are affecting your individual property or any communal areas, start by speaking to your neighbours if possible.

If this is not possible then:

  • If there are materials hazardous to health, such as sharps or bodily fluids please call 0300 123 2221 to avoid delays.
  • If you believe that the unsanitary conditions are dangerous to a possibly vulnerable individual, you might wish to inform your local authority’s Adult Social Work Department.  
  • If you believe that a minor has to live in unsanitary conditions then you should inform your local authority’s Child Social Work Department. 

If you live in a neighbourhood that is managed by another agent or housing provider, you will need to contact that company. Contact details will be on signs in your neighbourhood.

  • If the unsanitary conditions are not on PA Housing land, please contact the local authority who will arrange to clear it up.
  • If the unsanitary conditions are on PA Housing land, please complete our general reporting form. We will arrange to get the area cleaned up. This may take up to two weeks.

Abandoned cars

Abandoned vehicles degrade streets and can become targets for antisocial behaviour or arson.

It is a criminal offence to abandon a motor vehicle on a public road or on land in the open air.

How do you identify an abandoned vehicle?

There isn't an exact definition of what is an abandoned vehicle. But if you notice a vehicle that is in a public place and you're concerned it is abandoned, you can look for certain signs. 

  • has the vehicle been stationary for a long time
  • is it damaged or vandalised
  • is it run down or unroadworthy with flat tyres, wheels removed or broken windows
  • is it burnt out
  • is it missing  one or both registration (number) plates
  • Does it contains waste

 

How do I report an abandoned vehicle?

If you have seen what you believe is an abandoned vehicle, please speak to your neighbours to see if they know who owns it. If no-one knows, make a note of the registration number and make of the car. If you live in a neighbourhood that is managed by another agent or housing provider, you will need to contact that company. Contact details will be on signs in your neighbourhood.

Is it on PA Housing land?

If the vehicle is on PA Housing land - including roads, verges, and car parks - please complete our general reporting form and attach a photo if possible.

Complete form

Checked with DVLA?

You can also check with the DVLA directly to find out more information on the vehicle, such as MOT and the vehicle status, such as SORN

Get vehicle information from DVLA

On a public road?

If the vehicle is on a public road, please contact the local authority.

Find your local council

Do you think its stolen?

If you believe the vehicle is stolen, please contact the police. You can call the police on 999. Otherwise, call 101.

Find your local police force
Obstructive parking problems

If your neighbour or a visitor parks in a way that obstructs you or your allocated parking space, start by speaking to them first, they may not be aware their actions are causing you a problem. 

Similarly, if your neighbour or visitor parks in a way that obstructs access for emergency vehicles start by speaking to them first

If overly sized or inappropriate vehicles, such as trucks or caravans, are parked in inappropriate areas, start by speaking to the driver first.

If the problem continues then you can:

  • If the parking is on a public verge or highway and breaks local parking regulations contact your local authority who may be able to assist.
  • If the vehicle is parked here it needs to be removed immediately, please contact the Police, by phoning 101, who will arrange it if necessary.  
  • If it is on land owned by PA Housing and we will contact your neighbour.  
  • If you live in a neighbourhood that is managed by another agent or housing provider, you will need to contact that company. Contact details will be on signs in your neighbourhood.
  • If the area is patrolled by an external company, there will be signs giving contact details. Please use them to report obstructive or inappropriate parking in those areas.
  • If you are unsure whether a piece of land or road belongs to or is managed by PA Housing, then please contact us and we will assist you in finding out.

Please note that if the drivers are not PA customers then identifying them and taking action can take some time.  If this is a continual problem for you and your neighbours then you can make a joint request for parking enforcement in your neighbourhood.

My car parking space is unavailable

If your neighbour or visitor parks in a space allocated to you, start by speaking to them first, they may not be aware their actions are causing you a problem. 

If the space has not been officially allocated to you the person is entitled to park there, and as such you need to approach your neighbour about it.  

If the problem continues then you can take the following action:

  • If the parking space is allocated to you by a different housing association, managing agent or parking enforcement company then you should contact them using the contact details found on signs in your neighbourhood.
  • If the parking space is allocated to you by PA Housing or as a condition of your lease and we will make contact with your neighbour.  It may be that your neighbour and their visitors are not aware of the local parking arrangements. 
  • If the parking space is allocated to you by your local authority, they should be able to assist you with this
Repairing vehicles advice

This guidance covers those carrying out repairs as part of running a vehicle repair business and not individuals repairing their own cars and bikes.

If you are being disturbed by a neighbour carrying out repairs, start by speaking to them, they may not be aware they are disturbing you.  If the problem continues and you believe an offence is occurring then you can:

If it is on a public highway, contact the local authority who can consider action under the Clean Neighbourhood and Environment Act 2005.

If it is on land owned by PA Housing and they are causing persistent noise, please see our Noise advice.

If it is on land owned by PA Housing and they are causing a mess or you believe the person to be operating a business, complete our online reporting form and we will make contact with your neighbour.  If this is ongoing then please fill in our ASB incident diary sheets and submit them to us. 

 

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Criminal Offence

Speeding or dangerous vehicles

If you believe that an offence has been committed, such as speeding or dangerous driving, you should report the incident and circumstances as soon as possible to your local Police, by calling 101. Some local authorities will install traffic calming measures to improve road safety, such as road humps, chicanes, or traffic islands. These are usually chosen after discussion with road safety officers, local residents and the emergency services. They may conduct an independent study to assess the problem. To request such measures contact your Local Authority. Find your local council
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Criminal Offence

Graffiti

Graffiti is criminal damage and should also be reported to the police. Please report any graffiti damage that you believe is happening right now straight to the police. If possible, try and obtain any descriptions of the person/s committing the offence. You can call the police on 999, otherwise call, 101. However, please note that the police will not remove it, usually the local authority or if on our land, PA Housing. Find your local council

Other non emergency reporting options

If the graffiti is deemed offensive, we will arrange to remove within one working day, otherwise, it could take up to four weeks. Please note: graffiti removal might be included in a neighbourhood’s service charge. Any increase in graffiti will lead to an increase in cost to customers.

If you live in a neighbourhood that is managed by another agent or housing provider, you will need to contact that company. Contact details will be on signs in your neighbourhood. 

Is it on PA Housing land?

If the graffiti is on PA Housing land - including roads, verges, and car parks - please complete our general reporting form and attach a photo if possible.

Complete form

Do you have any evidence?

If PA Housing knows who is causing the graffiti then we can charge them the cost of removal. If you have any evidence of who is responsible then please complete our online ASB form and attach a photo if possible.

Report ASB behaviour

On a public land?

If the vehicle is on a public road, please contact the local authority.

Find your local council

Is it a Hate Crime?

The National Police Chiefs' Council hosts a team of officers to assist in responding to online hate crimes. If there is any immediate risk, then please dial 101 or 999 to tell the police of any danger.

Get support

Fly Tipping

If you see items you believe have been fly-tipped, start by speaking to your neighbours to check if the things are theirs and if they have plans to clear up. 

If no one knows who owns the items you can take the following action. 

  • If the item is not on our land, please contact the local authority who will arrange to remove it.
  • If the items are on PA Housing land, please complete our general online reporting form and attach a photo if possible. We will arrange to get the items removed but it might take up to two weeks.
  • If you live in a neighbourhood managed by another agent or housing provider, you will need to contact that company.  Contact details will be on signs in your neighbourhood.
  • If you are unsure whether a piece of land or road belongs to or is managed by PA Housing, then please contact us and we will help.

Please note: litter removal is included in your service charge, so any increase in fly-tipping will lead to increased cost to the customers.

Please report any fly tipping that you believe is happening right now straight to the police. If possible, try and obtain the registration and description of the vehicle that is fly tipping.