Understanding gas safety

Every year, people die in their own homes because of gas leaks and the fires they can cause.

It’s not only fire, unserviced gas appliances can leak carbon monoxide – it doesn’t smell, and you can’t see it, but it can kill you.

That’s why we service your gas appliances each year – to keep you and your family safe.

Annual gas safety inspections

Completing your annual gas safety check is vitally important, and you could be putting yourself and others at risk by not allowing us access. The check needs to be completed even if you don't use your gas supply. Making sure your appliances are working and running correctly could also make your utility bills cheaper in the long run, so it’s not just about keeping you safe, it could save you money too.

You don’t need to do anything other than let us in and if you’re on a pre-payment meter, make sure that you have some credit showing. We’ll do the rest, and it should only take our operative 45 minutes to complete. If you receive an appointment letter, you must allow us access. If – for any reason – you can't make the appointment, please get in touch. We'll happily re-arrange it for you.

What do I do if I smell gas?

If you smell gas in your home, open as many windows as possible to allow air to flow through. Then call the National Gas Emergency Service number on 0800 111 999 immediately. It operates 24 hours a day, 7 days a week and is free to call.

What do I do if I have a boiler problem?

If we are responsible for the repair you can report you repair to us as normal. Give us a call on 0300 123 2221 or by using My PA and we'll arrange for one of our contractors to visit your home.