Emergency repairs
An emergency repair immediately affects your health, safety or security and would endanger life or, if not repaired, will cause damage to the building.
Emergency repairs will be attended within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs needed to fix the issue.
Please call us on 0300 123 2221 if you believe your repair is an emergency.
How to report a repair?
You can report a repair in a number of different ways, but in an emergency we'd always recommend you telephone us.
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Call us on 0300 123 2221
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Using your My PA account
Please do not report your repair through our social media channels as this could cause a delay in us responding.
Repair priorities and responsibilities
It's important you understand what is and isn't an emergency, as well as what you're responsible for in your home before you report a repair to us.
Repairs advice within your home
Where something is your responsibility to fix you can follow some simple 'how to' guides to get you up and running again as quickly as possible.
Communal repairs advice
We are committed to ensuring the neighbourhood you live in is a safe environment.
Damp or mould in your home
We are here to help you when condensation and mould happen in your home.
Safety in your home
Learn about Gas, Electrical, Fire and Asbestos Safety. If we are responsible for the repair you can report a problem to your gas contractor directly.
Aids and adaptions
Being able to stay in your home even if your circumstances have changed, either through ill health or old age, can be important.
What is a Heat Network?
A Heat Network is a lower carbon alternative to individual boilers being installed in many developments.
CCTV
Closed-circuit television (CCTV) refers to the use of video cameras that are used for surveillance purposes.
Would you like to know more?
You can find out more about how we manage your repairs, including which repairs are your responsibility by reading our Maintenance Policy.
