We know how important the communal services you receive are to how you feel about where you live, so we've created service standards so you know what to expect.
In order for us to effectively manage these services for you, we group every home into something called a lot. This is different to your Neighbourhood as lots are normally much larger in scale.
All our areas are covered by six lots, so if you receive communal services your home will be included.
Communal cleaning
We want to make sure you like where you live, so keeping the communal areas clean and tidy is an important part of making you feel at home.
Where we’re responsible for the cleaning, our specification clearly sets out our promise to you and what you can expect from us.
See the specification
Grounds maintenance
Just like with the cleaning, looking after the communal green spaces around your home are just as important to helping you like where you live. This could include cutting the grass, keeping bushes and hedges trimmed, and litter picking.
Where we’re responsible for the grounds maintenance, our specification makes these commitments to you so you know what to expect.
See the specificationHow to report a problem
If you have any queries about the services in your area, please get in touch with your Neighbourhood Coordinator when you see them, or by calling us on 0300 123 2221.
