We want to make sure you like where you live, so keeping the communal areas clean and tidy is an important part of making you feel at home.
This could include keeping communal stairwells clean, removing offensive graffiti, keeping bin areas tidy and helping to tackle fly-tipping. We also need your help to make sure communal areas stay looking their best.
Where we’re responsible for the cleaning, our specification clearly sets out our promise to you and what you can expect from us on each visit.
Rented accommodation
| Task | Frequency | Description |
| Walls and ceilings | weekly | Cobwebs to be removed, marks to be cleaned |
| Doors and entrance ways | Doors to be wiped, entrance ways to be swept and cleared of litter and debris | |
| Hard surfaces | Handrails, window sills etc to be wiped clean | |
| Glass | Internal glass to be cleaned and streak free | |
| Lifts | Floor and sides to be wipe clean | |
| Bin areas, bike sheds and underground car parks | Loose bags to be put into bins, ground to be swept, litter and debris to be removed | |
| Light fittings | Cleared of cobwebs and wiped | |
| Animal fouling | All animal fouling to be removed from the communal areas | |
| Broken glass, bodily fluids and drug paraphernalia | reported to PA immediately | Emergency clean/removal to be arranged |
Independent Living accommodation
| Task | Frequency | Description |
| Communal toilets | weekly | Toilets, sinks and floors to be wiped/mopped |
| Communal bathrooms | Toilets, sinks, baths and showers to be wiped/mopped | |
| Offices | Computers, desks and hard surfaces to be wiped. Floors hoovered/mopped. Bins emptied | |
| Guest bedrooms | Floors hoover/mopped, surfaces wiped | |
| Consumables - toilet roll, hand towels and hand soap etc | Stock levels checked weekly and replaced as and when required | |
| Kitchens | Surfaces, appliances and floors to be wiped/mopped. Bins emptied. | |
| Kitchen appliances | quarterly | Fridges, microwaves, toasters and ovens and dishwasher cleaned |
Window cleaning
For both Rented and Independent Living accommodation.
Any external glass including, windows door, porch canopies and balconies.
| Twice a year | Every six months | This applies to buildings that are five stories and below. Communal windows or canopies only will be cleaned |
| Once a year | Annually | This applies to buildings that are five stories and above. All windows and canopies will be cleaned. |
| Any other frequency | Monthly, every two months, every three months | This will be determined by the tenure or lease type at a specific building NC's will be able to elaborate further as required. |
How to report a problem
If you have any queries about the services in your area, please get in touch with your Neighbourhood Coordinator when you see them, or by calling us on 0300 123 2221.
