Welcome to your neighbourhood!
These pages are designed as an online notice board where we will post useful information on your local area, including when we will be there.
What is a Neighbourhood Coordinator?
Your Neighbourhood Coordinator is committed to being a visible and active presence in your community. They strive to be a familiar face, and reliable resource on our doorstep.
Our Neighbourhood Coordinators are equipped with the tools and technology to provide real-time, accurate information that you can rely on. They will update your noticeboards and your neighbourhood website page with our service but also tailored to your neighbourhood. Whether it’s updates about local events, advice on community resources, or answers to your queries, they ensure that the information you receive is timely and relevant.
They are rooted in friendliness and knowledge. We believe that every interaction is an opportunity to learn, help, and build relationships. Your Neighbourhood Coordinator doesn’t just provide solutions; they offer support, understanding, signposting and a commitment to making things better.
Your home is unique, with your own set of needs, challenges, and aspirations. That’s why your Neighbourhood Coordinator aims to tailor our services to you as a home. They strive to understand who is behind the front door, to serve you not just as residents, but as individuals with unique needs and expectations.
What does a Neighbourhood Coordinator do?
Day-to-day their duties include the following:
- Viewings with potential residents promote the benefits of becoming a resident with us.
- Starter tenancy reviews in the first 12 months to ensure you have settled into your home.
- Tackling neighbour disputes or other breaches of tenancies
- In those rare but unfortunate circumstances, managing eviction processes with sensitivity and professionalism.
- Signposting vulnerable residents with assistance on how to live independently.
- Neighbourhood Inspections of communal areas and grounds
- Consulting with you to explore ways of improving your neighbourhood
- Ensuring communal areas are obstruction-free in line with the Fire Safety Regulations
- Monitoring the caretaking, cleaning and grounds maintenance
- Initial assessment of vulnerable occupant's ability to safely evacuate their accommodation in the event of an emergency
You and Your Neighbourhood
The "You and Your Neighbourhood" initiative is a comprehensive approach to gaining your feedback that goes beyond the scope of the Tenant Satisfaction Measures.
Unlike Tenant Satisfaction Measures, which primarily focus on resident satisfaction through measures such as keeping your home in good repair, maintaining building safety, effective complaints handling, respectful and helpful resident engagement, and responsible neighbourhood management, this initiative is not just a doorstep exercise. It aims to understand the individuals residing in our homes, aligning with the goals set out in our Corporate Plan.
The "You and Your Neighbourhood" initiative can help us personalise our services by collecting relevant, up-to-date data and identifying needs and vulnerabilities.
Engagement and Involvement
In our ongoing commitment to the welfare of our residents, your Neighbourhood Coordinator actively forges partnerships with local authorities and charitable organisations. Their aim is to establish robust signposting support systems capable of providing immediate assistance, such as financial aid, to residents who find themselves in dire circumstances. This collaborative approach ensures that help is readily available when you need it most, creating a secure and supportive community.
One of the main ways that your Neighbourhood Coordinators engage with you directly is through locally held engagement opportunities such as surgeries, coffee mornings, and drop-in sessions. These give you the opportunity to ask questions, raise concerns, and make suggestions for repairs and other ways to improve the community.
We aim to hold these in central locations that are easily accessible to the whole neighbourhood and encourage you to attend as much as possible to assist your Neighbourhood Coordinator in nurturing your community.
Your Neighbourhood Coordinator will also encourage you to get involved and work with our Resident Involvement team to help make a difference in your neighbourhood. You could be helping to review one of our existing services, speaking up about an issue (or helping others find their voice!), and helping to hold us accountable and make sure we meet the highest standards you all deserve. It's also a great way of gaining new skills and making new friends!
Learn more
We want you to live in a thriving, vibrant neighbourhood that has a sense of community spirit. However, we recognise there are occasions when neighbours do not get along and this can lead to what is called a neighbour dispute.
In the first instance, your Neighbourhood Coordinator will encourage neighbours to speak with each other (if they are able to do so) and resolve the issue amicably. Your Neighbourhood Coordinator will be able to advise and support you on how best to approach your neighbour to achieve a positive outcome.
In instances where this has not resolved the issue, your Neighbourhood Coordinator will be able to point you to several tools we have available on our website
Your Neighbourhood Coordinator will also be able to arrange mediation with your neighbour, if both parties agree to it. Mediation is an impartial person who comes in to help settle a dispute. The mediator will help create a safe space where you and your neighbour can work out your differences. They will try and find a middle ground between both of your points of view.
If none of these options are successful or if your neighbour has been violent towards you or a member of your family, please tell your Neighbourhood Coordinator as soon as possible
View our toolkit
Your communal services
We know how important the communal services you receive are to how you feel about where you live, so we've created service standards so you know what to expect.
Find our more
doorstep
We try to publish two editions of doorstep; your resident magazine a year. Within these pages, you can find a broad range of support, such as money-saving advice, internet safety tips, and useful links to our services. We've shared links to some past editions over the years as they're still a great read and are packed full of useful information for you.
August 2024 edition
