Key strategies and policies
Our Corporate Plan 2024-2029
Our business is not about properties. It’s about the people who live in our homes and the communities they live in.
We know how important it is that we listen to the feedback we receive from residents, our stakeholders, the agencies we work alongside, and our colleagues to make sure we can be the best we can be. That’s why, since the start of 2023, we’ve not just listened, we’ve acted. We’ve been working tirelessly to make some big changes to how we work, shifting the focus to a people first approach.
We have a lot to do, but we’re confident that by getting back to basics and focusing on the people who live in our homes and on the people who work for our business, we’ll be able to deliver some amazing things over the next five years.
It’s an exciting time for PA Housing, and the team here are all focused and determined to make sure that we’re always putting people first.
Our Annual Report 
Our Annual Report shares all the information our customers need to know about our performance between April 2020 and March 2021.
Highlights for the year 2022/23 include:
- 714 new homes built
- £4.41m received in unclaimed benefits for our customers
- 99.06% of emergency repairs completed on time
- 78.85% of day-to-day repairs completed on time
- 728 antisocial behaviour cases dealt with
- £16.7m invested in our homes
- £586k invested in local, community activities
Find out more in Our Annual Report
Our Sustainability Strategy
Our new Sustainability Strategy covers all areas of the business to deliver net zero-carbon homes and emissions before the government deadline in 2050. For our residents’ homes, we will align this with the stock reinvestment, building safety and development programmes. The built environment contributes around 40% of UK carbon emissions, so for us as a housing provider, there is a major challenge and cost ahead.
