A qualified Chartered Accountant, Susan brings extensive experience in leading regulated, safety-critical, customer-facing organisations to the Board of PA Housing. She has a proven track record in driving business performance and transformation with a focus on improving customer experience. She also sits on the Board of GreenSquareAccord (a housing association and provider of care support services) and London Marathon Events Ltd and undertakes various customer experience-based consulting assignments.
Susan was deputy Chief Executive at medical regulator the General Medical Council and prior to that Operations Director at airport group BAA with specific responsibility for Heathrow. Before joining BAA Susan held various senior roles including Deputy Chief Executive at transport and logistics group National Express. Her earlier career was based in Retail (Kingfisher Group) and Media (Bertelsmann Media Group-Random House, BMG etc).
Susan joined the Board in August 2023 and is Chair of the Finance, Risk and Audit Committee.
