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Data Protection

Accessing your data

As an individual, you have the right to access your personal data.  You have the right to understand why we hold your data and our lawful basis for doing so.

When you signed up for your tenancy, we gathered information from you.  This is held in our secure computer systems, and over time we may have added to that information, for example if you have told us about a change in your finances or family circumstances.  We may also have gathered information from third parties, such as the local authority, police, or benefit agencies.

You have a right, under the Data Protection Act 2018, to see what information we hold on you. This is known as a Data Subject Access Request – or SAR.

To make it easy for you to make a SAR we’ve designed form for you to fill in. You can also email us requesting your data at

Subject Access Request Form

(Any other address where you have lived which may be relevant to this information)


If you would prefer though, you can also send us an email:

Email us

How does it work?

We’ll need to do some security checks before we begin working on your request (to make sure we’re not giving the information to the wrong person) but once that’s done we’ll deal with your request within a month.

We will provide your data in a format that we have discussed with you – by email or on paper.  If, after reading your data, you think we have some details wrong, something is missing or you want to query an entry, then you can do so by emailing our data protection officer at

[email protected]


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