Our performance
How are we doing?
This is the place to keep track of how we're performing across several key areas in the business.
We're always looking to improve these scores though, so your feedback really does matter. Without your input on how we're doing, we don't know what's working and where we need to do better, so keep sending us your complaints if things are wrong, your compliments if things are right or simply if you have an idea on how things could be improved where you live.
Understanding how we record performance
We record customer satisfaction on several services across PA Housing.
- Transactional customer satisfaction means feedback about a specific transaction or service. For example, a repairs appointment, an appointment with an Income Officer, or a visit from a Neighbourhood Coordinator.
- Perceptional customer satisfaction means feedback around your opinions and feelings about PA Housing. Every three months, we survey a random sample of our customers to obtain this figure.
- Neighbourhood Standards are how Coordinators judge the standard of cleaning, safety, and maintenance in each Neighbourhood. They rate them Bronze, Silver, or Gold.
Where you see a small arrow with a figure, this indicates the score from the previous month and whether the figure has gone up or down.
Figures are updated on the 28th of each month.
