Our commitment to your repairs
2023 - March, Our news
At PA Housing, as with many other social housing landlords, we’re experiencing increased demand for our services.
In recent months we’ve seen a 21% increase in the number of responsive repairs requested, and a 25% increase in the calls to our repair’s hubs. At the same time our contractors are experiencing difficulties recruiting and retaining skilled trades which has resulted in a backlog of routine repairs across all our areas of operation.
This means that some residents are experiencing longer wait times to get through to us and for their repairs to be completed. Over the coming weeks, we’ll be contacting everyone with outstanding repairs to update them on their individual cases. We’re sorry for the impact this is having on you.
We’re increasing our ability to respond to your repair enquiries and complaints and are committed to doing better. We’re also working hard to clear the backlog of repair requests.
Do you need to report a repair?
We’re sorry, but at the moment you may experience a longer wait time to get through to us on the telephone. If your repair is an emergency though, we do ask you to call us on 0300 123 2221 so we can help.
If your repair is not an emergency, it may be quicker and easier for you to report your repair using My PA. It helps you diagnose your own repairs, book an appointment to suit you, and even check progress after you book.
On average, it takes less than 2 minutes to do this, and you can upload photos to show the exact problem. That means you don't have to give a long description, and your repair is much more likely to be fixed first time if we can see the problem in advance. Access to My PA is easy. Simply click on the button below and follow the instructions. If you've not already registered, you will need your Payment Reference Number to hand.
Have you already reported a repair?
If you have, please don’t worry we’ll get to you, it may just take a bit longer than normal. You don’t need to call us; we’ll contact you to discuss your repair or schedule an appointment if needed.
Sadly, we do expect the longer wait times to continue for some time however we want to assure all of our residents that our priority is to increase our capacity to respond to your enquiries as quickly as possible and are committed to improving your experience of the repairs service as a result of this.
